Check-in to the rooms is guaranteed from 2pm, although should you arrive earlier than 2pm, you are welcome to drop off your luggage from 10am so that you can explore the area before your room is ready. If your room is ready prior to 2pm you are more than welcome to check in before then.
Check-out time is 11am, this can be extended subject to charge to allow you to stay until 1pm, please ask a member of staff for late check out rates and availability
The Last booking can be made at 9pm, last check in is 11pm, we request you notify us by email if you will be checking in after 9pm so we can ensure our staff are available to welcome you to the Guest House.
NEW CANCELLATION POLICIES for BOOKINGS MADE DIRECT on our Booking Platform Qbook/ THROUGH OUR WEBSITE www.alamoguesthouse.com from 5pm 11/10/2023 :
CANCELLATION POLICIES:
BEST RATE
The ‘BEST RATE’ booking is pre-paid and non-refundable. This rate is always the BEST RATE available, because of the Non-refundable, Pre-Payment policy. Payment will be charged upfront at the time your booking is made.
If credit card details used to reserve this room are declined for any reason, we will contact you by e-mail asking for valid Credit card details. You will have 24 hours from this time to contact us with valid Card details, otherwise your booking will be cancelled.
If you wish to cancel your booking you will not be liable to receive any refund.
28 DAY FLEXIBLE RATE
The ‘28 Day Flexible Rate’ booking allows a change or cancellation at no charge from any time up to 23:59 GMT, 29 days prior to your arrival date.
Once you are into the 28 day window (00:01 GMT, 28 days before arrival), you will be charged the full length of your stay to secure the room. If credit card details used to reserve this room are declined for any reason, we will contact you by e-mail asking for valid Credit card details. You will have 24 hours from this time to contact us with valid Card details, otherwise your booking will be cancelled.
If you book our ‘Flexible Rate’ stay within 28 days prior to your arrival you will be charged the full value of your booking upfront.
Any cancellations made within 28 days Window (00:01 GMT, 28 days before arrival) prior to your arrival date will be charged the full value of your booking.
BOOKINGS MADE THROUGH THIRD-PARTY PLATFORMS/ OTA’s (Online Travel Agents)
These OTA’s charge at least 20% commission to us from every booking made. Please support Small Businesses and book direct for the following reasons too:
Bookings of different rates made through our third-party booking platforms (Booking.com, Expedia, etc) will follow the policies advertised on these OTA’s (Online Travel Agents). When booking through these OTA’s you are subject their Terms and Conditions agreed at the time of booking with them.As a company advertising with these platforms, we are also subject to their T&C’s Please contact them directly if there are any issues with your booking.
IMPORTANT NOTE: Booking through our website will always offer the best rates.
You can pay by either Credit Card (Visa or MasterCardUK debit card, Maestro card. We do not accept AMEX.
