A 10% non refundable booking fee/ deposit will be taken for all booking values of £299 or less (for bookings of a higher value please see non-refundable deposit structure below), if a cancellation or even amendments are made in full or in part. Our booking System defaults to 10%,when automatically sending out a confirmation e-mail, so please make yourself aware of our deposit structure below before booking and agreeing to our T&C's.
Plus there is a 48hour cancellation policy (before noon, 48 hours before the day of arrival) or number of days the booking is for, whichever is the greater. (i.e. for a 5 day booking we require 5 days notice). If we do not receive the required cancellation notice, at least the first 2 days stay may be taken, if we do not manage to book out the room(s) again (e.g. if your booking is for 6 nights and you cancel 24 hours before arrival, effectively giving 1 days notice to fill 6 days, we would charge for every night that wasn't re-booked- possibly the whole 6 days).
To find out more about our cancellation policy then please read our FAQs page
Check-in to the rooms is guaranteed from 2pm, yet we service room in order of guests arrival and sometimes can get rooms ready before 12noon, depending on when the previous guests have left. We start servicing rooms at about 10.30am. Of course if the room is vacant the night before you will be able to go straight in.
We would love to be able to offer guests to drop off bags before 10am, yet the absolute earliest to arrive at the Guest House is 10am! Anytime before this has a extremely high chance of putting a lot of strain on whom ever is on duty that day. As we will still be serving breakfast and also having guests check out, adding check-ins to this mix, means adding stress to our 1 member of front of house staff, not being able to give the best customer service to current guests or more-over a proper welcome to new guests arriving
We have made some suggestions on our website of places in the area, that you can enjoy a coffee or snack, whilst waiting till 10am;
Also we do like guests to arrive before 8:45pm, due to the noise element of checking in Guests and showing them to rooms, which may disturb other guests who are resting/ asleep. We close the guesthouse down and dim all the lights at 9pm to create the atmosphere to encourage quiet, when guests return in the evening (all guests get a room key and front door key and can come and go at their leisure).
Also myself or one of our members of staff, who maybe on duty, could have been up since 6am that morning for breakfast duty and have to also get up at 6am the following morning. We do take later check ins than 9pm, especially if we know it will be the owner (Steve) on duty. If you believe you will be checking in after 9pm, please ask if this can be accommodated before booking.
For more information please see our FAQs page